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Student Resolution Process

Be Heard. We’re here to help.

Redstone’s faculty and staff are committed to making sure that you are satisfied with your experiences at Redstone College and to answer any questions or concerns you may have. Should you or one of your fellow students have a concern, please follow the Student Resolution Process so that we can quickly address your issue.

First, in the order illustrated below, speak to faculty or staff on your campus for a direct resolution to your issue.

RS-resprocess

If you do not get a satisfactory resolution on campus, contact our 24/7 confidential and anonymous Student Resolution Hotline powered by www.safecampusconnect.com.

888-331-3036

www.safecampusconnect.com

This is a confidential and anonymous system that makes it easy to report unresolved issues relating to your Redstone experience.

Speak to your Student Services representative or go to your Redstone College catalog for more details on the Student Resolution Process.

If you are a student from Texas with a complaint, please follow the grievance resolution steps in this document.

If you are a student from New Mexico and your questions or concerns are not satisfactorily resolved by college officials, you may contact the New Mexico Commission on Higher Education by going to http://www.hed.state.nm.us/complaint_3.aspx.

We are focused on providing you the best possible education. To make certain we are doing just that, we hope that you will come to us with questions or concerns at any time.